DHL supply chain recently introduced two robotics, LucasBot and Sawyer and added augmented reality glasses to its warehouse operations in an effort to offer more efficient, flexible services, and make its fulfillment process more productive, reports the Stat Trade Times.
DHL express noted a 10 percent increase in shipment processing accuracy thanks to increased automation at its hubs and gateways. The organization has been pioneering AI use in customer applications to improve services. Its On Demand Delivery, which was recently launched, grew its first time delivery success for e-commerce shipments from 80 to 92 percent.
DHL eCommerce unit recently rolled out DHL Parcel Metro, a service meant to be flexible and fast enough to meet growing demand for same day and next-day delivery. Customized software Parcel Metro, is allowing for the creation of a ‘virtual delivery network,’ of local and regional contract couriers and crowd-sourced providers to allow greater control over the last mile of delivery.
The service provides a seamless experience for consumers via a mobile and online platform that lets consumers track shipments in real time, communicate special instructions, reschedule deliveries, and rate their experience. This service is available in Chicago, New York, and Los Angeles, and is expected to launch in Dallas, Atlanta, San Francisco and Washington next.
“Today, the success of E-tailers depend on their ability to build customer loyalty through fulfillment of orders and delivery,” said Charles Brewer, CEO, DHL eCommerce.
“Deutsche Post DHL group is constantly looking for new and innovative ways to offer best service, quality and efficiency to our customers. DHL Parcel Metro solution provides a technology solution to the last mile opportunity. Our digitalisation journey is to add value to our customers, employees and shareholders. DHL Parcel Metro is part of a number of innovations, which are actively being implemented. It includes augmented reality glasses for greater pick accuracy, ‘follow me’ robots, and autonomous vehicles,” said Brewer.
“According to recent research, eighty-six percent of consumers associate delivery as part of their total online shopping experience. It’s therefore important for DHL to offer services that not only meet their needs, but do so in a highly consistent manner. DHL Parcel Metro provides consistency, and offers retailers the ability to extend their brand and messaging to consumers, across the final mile delivery for a unique shopping experience,” said Lee Spratt, CEO, DHL eCommerce Americas.
Jim Gehr, president of retail, DHL Supply Chain said: “Innovative technology is becoming an extremely important element in e-commerce logistics, because of the changing customer demands. We are using technology to speed order flow, and efficiently organise distribution centers. Hardware solutions like LocusBots allows faster picking. We are looking for a smart combination of software and hardware.”